- How do I enter my details and place an order?
- Can I ship this order as a gift?
- You have so many fonts to choose from, it's so hard to decide. Can you help?
- I've found an invitation/announcement I like but can I change the wording?
- Will I receive a proof for my order?
- How long does it take for my order to be processed?
- How long will it take for me to receive my order?
- I need my order in a hurry! What can I do to speed this along?
- Can I receive my Birth Announcement envelopes early??
- Do you offer imprinted envelopes for a return address?
- Can I buy your items as blank stock?
- I have a design in mind, can you create something from scratch for me?
- Is there a fee to change wording or font colors?
- What is your return policy?
- Your products would be perfect in my store, do you sell wholesale?
- Do you offer sales and coupons?
- I don't see a customer service phone number, why is that?
How do I enter my details and place an order? TOP
After you decided on the product to purchase, you may select details such as font preference and font color (where applicable) by choosing them from the drop down menu. If Font Color choice is available, you can select to use the color shown from the sample, black or a coordinating color from within the design. Please utlize the Special Notes box to indicate the coordinating color you'd like to use. You can specify a name or phrase for personalization in the text box provided. Do not use caps when typing your information. Your item will be professionally typeset and proper placement of your text will be done automatically. If you have a special request for placement, please note this when submitting your information in the Special Notes section provided. I will always contact you if I have a question or need clarification. Once you're done so just click Add to Cart.
Can I ship this order as a gift? TOP
Yes, absolutely! All orders are to shipped to a single address which you can specify during checkout. A complimentary gift message to the recipient can be included at your request. Just enter the message you'd like to include in the space provided during checkout.
You have so many fonts to choose from, it's so hard to decide. Can you help? TOP
Of course! Just for this reason we've recently implemented our new Font Previewer! This is not meant to replace an official proof, but rather let you get familiar with our fonts and try them out with your sample text. So many times a customer may love a font but not like the way one of the letters appears. I think this neat little tool will help you decide which font is meant for you! It's also helpful to determine special qualities of a certain font, some are all lower case, some have hearts as dots over the letter i and so on. I highly recommend taking a peek and trying your text with any of our fonts. Have fun!
I've found an invitation/announcement I like but can I change the wording? TOP
Absolutely! These are your invitations/announcements after all :) You have the option of using the sample wording as shown or you can supply your own wording in the space provided.
Will I receive a proof for my order? TOP
Proofs are only provided for Invitations, Announcements, Moving Cards and Luxe Cards. Most people like proofs to view their typestyle choice but since I've added our Font Previewer, I feel this will cut down the curiosity regarding different fonts since you can now view them instantly! So far in my experience, most errors occur due to incorrect information being supplied. I know, we're all human and mistakes happen :) But do take a moment to review your details carefully before submitting your order. For products that do receive proofs, you can expect a proof within 3 business days. Please check your spam folder if you don't receive our email, when in doubt, just log into your account history as your proof link will be noted there too!
How long does it take for my order to be processed? TOP
Orders are designed and processed within 7-10 days (sometimes a bit quicker but assume the full 10 days). This time frame is for order processing only, transit times will vary depending on how you've requested your order to be shipped. For Rush Service, orders placed by 12:00 p.m. EST are considered placed that day. If you're placing an order during the holiday season (Oct-Jan), PLEASE give yourself extra time for the entire design process as well as delivery; processing times may be extended and you will be notified and/or a message will be displayed indicating such on our store main page. Please also allow yourself at least 2-3 weeks before you need to mail invitations, cards, etc.
We may also carry products that need to ship separate from your other items. This will be mentioned in the description of any applicable products, along with the turnaround time for that item. For many of these products, shipping will already be included in the cost of that item, check the description for details.
How long will it take for me to receive my order? TOP
All standard in-house orders are shipped through the US Postal Service via Priority Mail (approx. 2-3 days). Please allow for possible postal service delays during the holiday season. Please keep this in mind when planning your purchases and note that this doesn't include order processing time. The best tip I can give you is to plan ahead!For other items that ship separate, please see item's description for shipping and turnaround time.
Did you just realize you ran short on time? No problem, two order upgrades are available for in-house items; Express Service which is overnight to most locations (please contact me first to ensure availability to your area) and In House Rush Service is available to speed up the order process (see below). If you have any concerns regarding when you will receive your order, please contact us at any time.
I need my order in a hurry! What can I do to speed this along? TOP
For time sensitive shipments, you may elect our RUSH service which is available for an additional fee for in-house items. This will provide you with an electronic proof within 1 business day and order processing within 2 business days of proof approval. For purchases where no proof is provided, your order will be processed within 2 business days. Orders received by 12:00 pm EST Monday through Friday are considered placed that day. **please note that standard delivery times still apply, rush service speeds up in house order processing only** Fee is non refundable.
Can I receive my Birth Announcement envelopes early? TOP
Yes! Where applicable, this option will be available in the product listing. A $5.00 fee will be added for this advanced shipping service and your envelopes will be shipped via USPS Priority mail to the shipping address you provided on your order unless otherwise noted.
Do you offer imprinted envelopes for a return address? TOP
At this time we are currently phasing out this service as most customers have been using our coordinating labels to jazz up their envelopes. We are updating all our listings to reflect this discontinued option.
Can I buy your items as blank stock? TOP
Sorry, at this time, all items are personalized. I do not sell blank stock but may offer an imprintable line in the future, you can check this spot for updates!
I have a design in mind, can you create something from scratch for me? TOP
I love to be able to make your design come to life! Since I put a lot of time and effort into these creations, I will only accept custom work in short intervals so that I may give you the attention your project deserves. There is an additional fee associated with custom work and will vary depending on the scope of your project. You may contact me at any time to discuss what you have in mind.
Is there a fee to change wording or font colors? TOP
Absolutely not! Wording shown in listings are just samples (unless otherwise noted - some designs have specific colors and fonts which make it unique to that design and cannot be changed) otherwise you may personalize your item any way you wish! While I try to provide each sample with the wording and font coloring that I deem best, your individual preference is important. I will be happy to change any wording you wish and use any font colors you prefer. Most of the time I will coordinate the fonts to colors used within the design. You may request such coloring but indicating 'coordinating blue, coordinating pink', etc when submitting your personalization details.
What is your return policy? TOP
Since all items are personalized to your specifications, returns are not accepted. Proofs are provided for Invitations, Announcements and Moving Card purchases. For these orders, I will not process your order unless the proof has been approved. However, ANY orders with errors on my part will be reprinted at no charge and shipped as quickly as possible. I may have a courier pick up the original order or send a postage paid label for you to return.
Errors made by the customer will be reprinted (identical item w/corrections) at a reduced cost and shipping rates will still apply. An error by the customer includes, but not limited to, any of these situations:
•text originally submitted with an error
•submitted incorrect spelling of a name (i.e. Abby should have been Abbie)
•an error overlooked on proof
Please double check your details before submitting. While I rarely have an error with an order, we're all human and they can occur. But I will always do my best to correct the situation!
Your products would be perfect for my store, do you sell wholesale? TOP
Not at this time. Please check back as this may be a possibility in the future. Thank you for your interest in our products!!
Do you offer sales and coupons? TOP
Are you serious? Of course! I understand the value of a good deal and even though the products here are super affordable, I love to offer sales and coupons too! Be sure to sign up for the newsletter which will give you exclusive discounts and special deals.
I don't see a customer service phone number, why is that? TOP
We are a small stationery design company and at the present time we ask for all correspondence be done via email. This is just to ensure that there is no mistaking your requests. We are looking to add a customer service line in the future.